Mpamba Recharge & Win

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Job Description

Microloan Foundation (Malawi) Limited is searching for a dynamic and energetic individual to provide effective leadership to a team of sales and service professionals and oversee the balanced growth of a portfolio of borrowing customers at our Lilongwe branch.

Position: Branch Manager


You will primarily be responsible for meeting negotiated goals related to branch portfolio management and business development, as well as other objectives related to people leadership, customer retention and operational effectiveness.


  • Manage a team of Loan Officers and other branch staff, focusing on the achievement of agreed business development and client retention plans.
  • Proactively monitor, analyse and report on the growth, sales, PAR, profitability and expense results of the branch.
  • Maximise the visibility of the Microloan brand by actively and positively promoting the company in the communities where the branch operates.
  • Drive efficiency and operational effectiveness in all day to day activities while ensuring top-notch customer satisfaction outcomes for the branch.
  • Ensure that branch PARs are consistently below approved thresholds by proactively monitoring portfolio trends, implementing appropriate strategies to recover arrears, suggesting improvements to remedy any deterioration, and monitoring the outcomes of remedies.
  • Use KPIs to clearly communicate minimum performance expectations to all branch staff, monitor their performance on an ongoing basis, and provide the coaching and support needed to amplify their contribution to team objectives.


  • A minimum of a Bachelor’s Degree in Business Admin/Commerce or equivalent
  • A minimum of 4 years financial services experience, preferably in microfinance. For those with a Diploma in business Admin/Management/ Accounting, with a minimum of 6 years of relevant experience will be considered
  • A record of success leading a sales team to overachieve on agreed KPIs
  • Excellent communication, collaboration and people leadership skills
  • A solution-oriented outlook, exceptional integrity and a strong work ethic
  • Knowledge of Microsoft Office products, particularly use of Excel for data analysis
  • A strong understanding of loan origination and credit risk management processes
  • The ability to build sustainable relationships with customers and communities.

How to apply

To express your interest in this role, qualified candidates are required to submit an updated CV along with a brief cover letter detailing how they meet the above requirements to:


by Friday, February 28th 2020 with “Lilongwe Branch Manager” in the subject line. We thank all applicants in advance for their interest. However, only candidates shortlisted for an interview will be contacted

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    29 Feb, 2020

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