The successful candidates will be reporting to the General Manager and Operations Manager respectively
Qualifications and Experience
Candidates should have a Degree in Business Administration, with a bias in Marketing, Economics or Transport and Logistics
At least 5 years hands-on experience at a Senior Position
Must have the ability to manage operations and financial aspects of depots under the Branch and lead the employees
Computer knowledge is a must
Responsible to drive area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all stores.
Know and manage the business by effectively using sales report, assessing departmental result, and development specific action directly related to business development and growth, consistently across all stores.
Lead and direct the development of department level sales goals and action plans for store team directly tied into measurable result and timely and consistent execution.
Know our customer by interacting with the customer on the sales floor and observing shopping behavior, and associates/ customer experience.
Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.
Accountable to insure that trends of underperformance are formally addressed, with clear and documented performance improvement plans
Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated.
Responsible to manage all stores consistently towards acceptable customers services scores, feedback, and conversion results
The store merchandising environment must be a point of differentiation aimed at getting a customer excited about the uniqueness of the offering, the possibilities that may exit, bringing product to life, inspiring recipe of need, leading to WOW marking benefit.
Our Windows must represent a great first impression with clear, creative messages related to the brand offering.
Consistently implement the company visual presentation and merchandising standards to guidance, inclusive of product presentation, sampling ,signing, and lighting
Any other duties as may be assigned from time to time