REPORT TO: Commercial Manager
RCS GRADE: M
The role of the FSE is to maintain an existing base of clients and to bring in as much new business from the allocated territory. The maintenance is to be done on a call cycle, which is anything between 4-6 weeks and the actual cycle will be decided upon between the FSE and the Manager and will be listed as a KPI. The FSE is also responsible for sourcing, planning and achieving as much new business for DHL.
2.1. Quality To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs. To implement ISO standards and procedures at all times.
2.2. Client Maintenance To ensure that the clients are seen on a regular basis within the call cycle. These calls are to cover general issues as well as updates on DHL services. New business potential is also to be investigated at all existing clients.
2.3. Power Base Identification All new business accounts opened and all existing accounts must have a full power base identification.
2.4. New Business It is the responsibility of the FSE to source, plan and obtain new business in the territory.
2.5. Analysis The FSE has to analyse weekly and monthly figures and demonstrate a clear and solid understanding of the figures coming out of the territory at all times. These figures are to be kept on record in the service centre at all times.
2.6. Communication The responsibility of verbal and written communication is an essential role for the FSE. Verbal communication of a high standard must be conducted at all times to customers. Written communication in the form of proposals and letters has to be of high standard. The FSE also has to have the ability to conduct a formal presentation to customers as well as management and staff of DHL.
2.7. Customer Care The FSE has to demonstrate total commitment to Customer Care in everything that they do in within their jobs.
2.8. Key Performance Indicator's To ensure that KPI's are met on a daily basis and are used as a measurement tool to access personal performance.
2.9. Occasional Assignments To assist the Service Centre Manager and Operations Manager when applicable with functions outside of the job description to ensure that the Service Centre runs effectively and efficiently according to Network Standards.
Education and Experience
Specific Skills and Knowledge
Competency Segment ‘Business’
How to apply:
Application Format: Application and Letter CV
Applicant should send applications to :
Closing date for receiving application day: 14th September 2018
5th of September, 2018 4:23:31 pm
Employment Type: Full-time
Job deadline: 14th September, 2018
Company: DHL InternationalLog in to apply