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Job Description

Workforce Recruitment Services’ client, a telecommunication equipment and consumer electronics provider is seeking an energetic, aggressive, and self-motivated and result oriented individual to join its team in the position mentioned below:


As a Market Operations Support Officer, you will be responsible for successfully support Airtel stores in ensuring governance compliance with agreed guidelines to deliver a best in-store experience.


Shop Support Systems

  • Ensuring all systems links are able to open in the shops
  • Ensuring all staff in retail have access to all systems
  • Ensure timely submission and reporting od system outages and downtimes
  • Creation and deletion of users for all systems at entry or departure points

  • Ensure frequent update of systems’ users in the shop to reduce connectivity charges
  • Help control spend for the stores

Shop Requisitions
  • Ensure all shops have all necessary items required for full operations
  • Support requisition of all items for shops
Customer Experience
  • Ensuring achievement of store Mystery Shopper scores (Davies)
  • Ensure management and achievement of QUIZ targets as per set.
  • Ensuring availability of products in all stores for customers at all times
  • Ensuring achievement of Mystery Shopper targets

  • Ensure closure of all retail Audit and governance issues as raised from time to time
  • Ensure team adheres to code of conduct
  • Compliance of all operational processes i.e Sim Swap, Airtel Money reversals, activations, deactivations, KYC, etc
  • Supporting all Retail systems, Audit, Governance, process and requisition issues


Educational Qualifications & Functional / Technical Skills
  • University degree in business/Equivalent qualification, sales or marketing; Master’s Degree will be an added advantage
  • Proven ability to analyze complex business issues and identify , design and implement effective practical recommendations
  • Excellent knowledge in customer experience discipline/profession
  • Able to work under high stress with short term targets and objectives
  • Able to handle, prioritize, multiple projects simultaneously
  • IT literacy
  • Able to operate in performance driven organization Knowledge of English and vernacular.
  • Relevant Experience (Type of experience and minimum number of years)
  • 2+ years in customer service
  • 2-3 years leadership experience
  • High level knowledge; applies technical expertise and has full knowledge of other related disciplines.
  • Exhibits good level of creativity and resourcefulness. Is able to guide and transfer knowledge to his/her team
  • Planning
  • Analytical
  • Presentation skills

Other requirements (Behavioral etc.)
  • Able to operate in a minimum supervision.
  • Self motivated, enthusiastic, energetic
  • Attention to detail
  • Confident, assertive
  • Approachable customer focused
  • People skills/motivation skills
  • Good communication skills
  • Leadership skills
  • Team player
  • Approachable customer focus
  • High personal standard and goal oriented

How to apply

Suitable candidates are required to send their Applications & Curriculum Vitae to:


by Thursday 15th August 2019; addressed to the Human Resources Manager. For any inquiries, contact 0999370961.

Please note that only shortlisted candidates will be contacted

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    16 Aug, 2019

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