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Job Description

Plan Malawi SACCO, an affiliate of Malawi Union of Savings & Credit Cooperatives Ltd (MUSCCO), is a member owned and democratically controlled financial cooperative society that aims at providing quality and affordable financial services to its members, invites application from suitably qualified candidates to fill the vacant position of MEMBERSHIP SERVICE OFFICER.

Position: Membership Service Officer

Location: Lilongwe

Reporting to the SACCO Manager, the successful candidate shall assume the following duties and responsibilities:

  • Providing information and training to members and attend member needs to ensure effective communication between the SACCO and its clients.
  • Maintaining membership and new accounts registers.
  • Post disbursement screening of applications.
  • Ensuring that the SACCOs banking hall and member accessible areas have enough accessories for member’s use
  • Meet and build report with members as well as other stakeholders.
  • Process opening of new accounts and conducting loan interviews.
  • Educating new members about SACCO operations and policies.
  • Ensure that all loan records: Loan application forms, security documents, communications between SACCO and member in relation to a particular loan and all such documents are properly completed and filed in the member’s personal file.
  • Ensuring that loans are processed in a timely manner according to the agreement, member needs and Plan Malawi SACCO lending policies.
  • Assessing loan applications for qualification within the guidance of SACCO policies.
  • Assisting in updating Credit management policies and procedures to ensure that SACCO’s activities are within set standards and good practice.
  • Assisting in the SACCO’s Credit function by producing periodic reports; policy compliance; regulatory compliance; bad loans management; provisioning; collections.
  • Assisting the Cashier when need arises.
  • Any other duties assigned by the Supervisor.

Qualifications and Experience

He/she must have the following qualifications:
  • Minimum of a Diploma in Business Administration, Banking or Financial Accounting from a recognized institution
  • At least two years’ experience in a similar position
  • Proven working knowledge of computer packages related to banking operations
  • A proven experience in Accounting software and spreadsheet packages
  • High level interpersonal skills.

How to apply

Application letters together with detailed Curriculum Vitae and three traceable referees, two of which should be from previous and/or Current employer(s) must be submitted to the following address not later than Monday, 23rd September, 2019.

The SACCO President,
Plan Malawi SACCO,
P.O. Box 2053


Closing Date: 13 September 2019

Skills Required

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  • Type
    Full Time
  • Positions
  • Apply Before
    14 Sep, 2019

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