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Job Description

The Malawi Enterprise Development Fund Limited (MEDF), a licensed Micro Finance Institution wholly owned by the Government of Malawi invites applications from suitably qualified and self-motivated persons with proven track record of performance in microfinance or banking to fill positions of Area Supervisors tenable at its outlets throughout the country.


The primary accountability of the incumbent will be to assist the Regional Manager championing sales and service, collecting and recovering outstanding debts as per assigned targets in order to manage Portfolio At Risk (PAR) within allowable thresholds with the following as key responsibilities:

Sales and Marketing:

  • Grow the portfolio through sales and marketing of MEDF products and increase revenue through interest and non-interest income from existing as well as new credit sources.

Portfolio management:
  • Build a health portfolio, effectively manage arrears (Portfolio At Risk), and ensure 100% revenue collection through innovation, optimal generation of revenue, monthly reporting on the actual operational results;
  • manage and control weekly checks in all critical sections of the portfolio namely: delinquency management, income leakages, reconciliation, customer needs assessment and reporting any red flags to Regional Manager in order to prevent fraud, optimal asset/liability management and ensuring that budgets are being met at all times.

Customer Service Delivery:
  • Ensure sound communication as well as fostering of good intra and inter party liaison and reporting in order to provide top quality service to MEDF customers;
  • deal with client complaints and queries in an efficient and professional manner.

Risk Management:
  • Managing and effectively administering overall operations,
  • maintenance of supervisory controls in line with agreed policies and procedures,
  • continuous assessment and improvement of control environment to prevent fraud,
  • ensuring sound credit analysis, active credit monitoring, timely collections and recovery of bad debts through delinquency management process.

Reports and Reporting:

  • Finalise various monthly and weekly reports and results as well as diary items in accordance with prescribed procedures and requirements.

  • The ideal candidate should have a Degree in Business related field, sales and marketing etc.
  • The job requires strong skills in credit Underwriting/Recovery, sales and Marketing with analytical skills and in depth knowledge of microfinance products
  • And a minimum of 3 years’ experience covering credit, Operations, Sales and customer service delivery in a well-recognized financial institution.


Interested applicants who meet the above requirements should submit their applications together with detailed and up to date CVs, copies of certificates and names and contacts, including emails and phone number of at least three (3) traceable referees to the following address not later than 23rd August, 2019.

The Chief Executive Officer,
MEDF Head Office,
P. O. Box 779


Only shortlisted applicants will be acknowledged.

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    24 Aug, 2019

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