Mpamba Recharge & Win

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Job Description

A client of Workforce Recruitment Services, a leading Telecommunication Service provider is seeking energetic, aggressive, and self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department:

Position: Shop Assistant

To Successfully run Airtel stores in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met.


Store Operations

  • Manage daily stores sales.
  • Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part of proper stock management.
  • Adhere to duty schedule to ensure timely opening and closure of the store for customers’ inconvenience
  • Ensure timely submission of full Contacts Operation and sales reports to Supervisors
  • Attend operational meetings conducted in stores every week as part of the operation planning.
  • Religiously attend pre-shift and after shift briefings.
  • Tag all customer interactions
  • Upselling all products

  • Ensure achievement of Annual Sales Targets
  • Execute Monthly Store promotion to increase and maximize revenue
  • Execute upselling of different products on monthly basis to maximize profitability.

Customer Experience
  • Achieve Customer Satisfaction Scores every quarter
  • Achieve Mystery Shopper score.
  • Achieve monthly GUEST score.
  • Achieve QUIZ Score.
  • Achieve Mystery Shopper Score every month

  • Ensure adherence to complaint escalation procedures
  • Adhere to Code of Conduct
  • Compliance of all operational processes i.e Sim Swap, Airtel Money reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc


Educational Qualifications & Functional / Technical Skills
  • University degree in business/Equivalent qualification, sales or marketing
  • Excellent knowledge in customer experience discipline/profession
  • Able to work under high stress with short term targets and objectives
  • Able to handle, prioritize, multiple projects simultaneously
  • IT literacy
  • Able to operate in performance driven organization Knowledge of English and vernacular.

Relevant Experience (Type of experience and minimum number of years)
  • 2+ years in customer service
  • Exhibits good level of creativity and resourcefulness
  • Analytical and Presentation skills

Other requirements (Behavioral etc.)
  • Able to operate in a minimum supervision.
  • Self-motivated, enthusiastic, energetic
  • Attention to detail
  • Confident, assertive
  • Approachable customer focused
  • Good communication and Listening skills
  • Leadership skills
  • Team player

How to apply

Suitable candidates are required to send their Applications & Curriculum Vitae to:


by 5th November 2019; addressed to Human Resources Manager.

Please note that only shortlisted candidates will be contacted

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    06 Nov, 2019

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