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Channels Business Officer

Date Posted: Aug 03, 2019

Job Description

Department               :                     Banking Services

Reports to                  :                     Branch Manager dotted to Channel Business Supervisor

Basic Function: Channel Business Officer (CBO) is responsible to ensure Alternative Channels (Agency banking and/ or Mobile) growth in terms of Client registrations and usage, Agents recruitment etc. Also, the CBO is responsible on ensuring channel service delivery (for customers and Third Party Agents) as per FINCA standards.

  • AGENCY BANKING

Essential Duties and Responsibilities:

  • Create awareness, promote and (cross) sell FINCA’s Agent value proposition
  • Identify, assess and enroll new Agents (including installation of new POS terminals) in accordance with FINCA’s procedures
  • Monitor and manage performance of Agents in his/ her responsibility, and proactively assess and manage agent liquidity
  • Maintain and manage business relationship with Agents
  • Conduct (remedial) training with Agents and their staff
  • Conduct regular visits (at least once a week) to Agents and communicate to them on FINCA promotions, new policies or any other news from FINCA relevant to their business
  • In collaboration with Loan Officers and Savings Representatives, drive uptake by organizing sales runs, remote account opening sessions and introduction of FINCA customers to Agency banking
  • Support customer education and socialization of Agency banking with FINCA customers
  • Ensure marketing material and signage is properly displayed and used by the Agent
  • In collaboration and with support from Agent Support team assess and promote Agent compliance
  • Identify and escalate unsatisfactory performance, inappropriate behavior or non-compliance with FINCA’s standards and procedures or any other Agent related issues
  • Manage branch stock of Agent materials, e.g. POS terminals, thermal paper rolls, training materials, posters, signage, brochures and other marketing material
  • Daily and Weekly reports to Branch Manager and Channel Business Supervisor on activities conducted in his/ her area, as well as the performance of the Agents under his/ her responsibility

Key Performance Indicators:

  • Customer Channel uptake (Registrations and Usage)
  • Agents registration
  • Agent Monitoring
  • Daily Liquidity Management
  • Service availability of channels to clients
  • Channel Training to Agents, internal and external Customers
  • Increased customer transactions and account balances
  • Compliance with Process and Procedures as contained in FINCA Rules i.e. KYC, Agent Folders etc

 

  • AGENCY CUSTOMER ON-BOARDING/ACCOUNT OPENING

Essential Duties and Responsibilities:

  • Conduct training with Agents and staff on account opening.
  • Monitor and manage performance of Agents in his/ her responsibility.
  • Ensure that accounts opened meet the full KYC requirements.
  • Create awareness, promote and (cross) sell FINCA’s value proposition.
  • Identify, assess and enroll new clients on Agency & Mobile.
  • Ensure to meet and attain daily, weekly and individual external sales targets set.
  • Maintain and manage business relationship with agents and clients.
  • Conduct regular visits (at least once a week) to Agents and communicate to them on FINCA promotions, new policies or any other news from FINCA relevant to their business
  • In collaboration with BMs, Loan Officers and Savings Representatives, drive uptake by organizing sales runs/Activations, remote account opening sessions and introduction of FINCA customers to Agency banking & FINCA Savers account.
  • Manage stock marketing materials on products & services materials, e.g. Agency & savings account brochures etc.
  • Daily and Weekly reports to Branch Manager and Delivery Channels Supervisor on activities conducted in his/ her area, account opened, as well as the uptake of Channels (Agency, Mobile etc.) of clients under his/ her responsibility against targets.
  • Adherence to compliance (follows policies and procedures); completes administrative tasks correctly and on time; prioritizes and plans work activities; uses time efficiently; accepts responsibility for his/her own actions; follows through on commitments.

 

Key Performance Indicators:

  • Agent training (account opening processes)
  • Number of new accounts opened
  • Ensure quality customer service at all times
  • Ensure that accounts opened meet the full KYC requirements
  • Customer Channel uptake (Registrations and Usage- Agency, Mobile etc.)
  • Client real time/immediate account activation upon account opening
  • Service availability for account opening
  • Client training on new products & channels

 

Knowledge and Education:

  • Education
  • Bachelor’s Degree or Advanced Diploma

 

Job Skills/Competency:

  • Work Experience
  • Minimum of 1 year work experience in financial /banking sector
  • Previous experience in Alternative channels is an added advantage


Skills

  • Strong interpersonal skills
  • Time management
  • Proactive and logical approach
  • Highly Organized
  • Observational skills, critical thinking

Knowledge

  • Banking  operations, products and processes
  • Computer Applications/ Microsoft Office
  • Training capacity (to agents/ customers)

Attributes

  • Confident and assertive
  • Team spirit
  • Highly committed and trustworthy
  • Outgoing
  • Customer service oriented
  • Pleasant and Courteous

Travel Requirements

  • Availability to travel up to 80% of the time

APPLY ONLINE


Skills Required


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Job Detail

  • Location
    Several
  • Company
  • Type
    Full Time
  • Positions
    2
  • Apply Before
    09 Aug, 2019

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